Visit times. Pet Sitting visits are available 7 days a week beginning at 8:00 am. The latest regular visits are scheduled for 6:00 pm, although bedtime visits are available for $10 more until 10:00 pm. We will visit your pet at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate all our clients. We will do our very best to arrive at the appointed times.

Vacation Plan. This type of service, designed for vacations and business trips, has a beginning and an end date. Each visit is 30 minutes and your fur baby is fed, water changed, petted and adored. We are also happy to walk your dog, toss toys around in the yard, or let them go for a swim. Your options are:

• Once a Day Visits: Once a day visits are for cats, birds, fish, hamsters, rabbits, and other small caged pets and are visited at approximately the same time each day
• Twice a Day: Twice daily visits is the minimum number of daily visits for dogs and it is available for all pets
• Quick Checks: Available by request, when twice Daily Visits or Overnights are scheduled, for those dogs that need a mid-day potty break between the morning and evening visits, the optional Quick Check is available. Quick Check is an abbreviated version of the regular visits, lasting approximately 10-15 minutes. 

In addition to the daily pet care, this plan includes the ‘xtras’ pick-up mail and newspapers, water plants or garden, daily clean-up (scoop yard/litter box), cage cleaning, lights and TV/radio turned off in the morning and on at night (twice daily visits), fill outside bird feeders, and set out trash on collection day. If there is something else you need, just ask! You also have the option of having a crock pot dinner available on your return day at no charge if you have the ingredients and $20 if you want one of our specialties.

Daily Plan. This type of visit will occur Monday though Friday between 11:00am and 4:00pm and is designed for dog walking, and mid-day meals, or potty breaks. This service is very beneficial to pets whose owners are unable to perform mid-day care tasks due to work schedules. Of course, HVPS must have client’s key on file for daily visits.

READY Key SERVICE. HVPS will obtain two house keys during the initial visit, when service is scheduled, and agreements are signed. It is recommended your key remain in our file for convenience for future use of our service and to enable telephone or internet reservations, thus avoiding future key pick up charges. Keys are kept in a secured lock system and are coded for our client’s confidentiality. If you choose not to have us retain a key, picking up and returning your keys requires two extra trips and there will be a $10 charge per trip. A second option for key return is via certified mail for $5. If you lock yourself out - don't call the locksmith - call us and for a regular pet sit fee we will gladly come over and let you in. Ready Key Service is required for regularly scheduled Daily Visits.

Holidays: Holiday seasons are hectic for everyone – make your reservations early! There is an additional fee of $10 charged on these holidays: New Years Eve, New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.

Cancellations. We understand your plans may change and we generally do not charge for cancellations with adequate notice and any deposit will be credited to your account. However, if you cancel 72 hours or less in advance of your scheduled service period, a fee of 50% of the total service fee is applied.

Holiday Cancellations. Please understand that pet sitting services receive more requests for reservations than they can handle during the above holiday time periods and we may have turned away other clients because we have reserved time for you and your fur baby during a busy season. If you cancel seven days or less before any holiday, you will be charged for half of the visits. We will make an exception for severe weather, life threatening emergencies, or a death in the family.